Today is International Youth Day, a good time to pause and reflect on the state of the world’s youth and how the high level of global youth unemployment has become a critical development issue. And also, on how we are capable of working together – governments, civil society and the private sector – to help youth gain the skills and assets they need to gain access to changing labour markets and to make informed work and life choices.
By Alison Carlman
For a company to stay competitive, it has to understand its customers’ wants and needs, and adapt its products to suit them. Sounds obvious, right? Seemingly, the same model should apply to nonprofits. But the social sector often lacks that vital piece—feedback about the quality of products and services—that is so important to a business. (If customers don’t like a product, they won’t pay for it! But people don’t always have a choice if there’s only one group providing clean water in the village.) As a result, nonprofits’ programs and services aren’t always designed to meet the changing needs of the community.